Member Assist Cart Attendant

About the position

We are looking for people who take pride in their work to join our team. You help shape our member's entire shopping experience by giving them a positive first and last impression. In the member assist - cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensure there are carts ready and available. You will also assist our members helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go. Rain or shine, sleet or snow, our members count on you.

Responsibilities

• Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed.
• Informing members when products are unavailable and offering alternative product options when needed.
• Ensuring products are selected and packaged according to company policies and procedures.
• Ensuring items are dispensed when members arrive for pickup.
• Resolving member issues and concerns.
• Promoting the company's products and services.
• Maintains safety of facility according to company policies and procedures by conducting safety sweeps.
• Following procedures for handling merchandise and correcting unsafe situations.
• Provides member service by acknowledging the member and identifying member needs.
• Assisting members with purchasing decisions and processing member purchases.
• Assisting with payments according to company policies and procedures for different membership and payment types.
• Utilizing cash registers to assist members with transactions.
• Locating and organizing merchandise and zoning the designated areas.
• Organizing and maintaining availability of carts/flatbeds.
• Assisting members with transporting items and utilizing cart retrieval equipment.
• Maintaining parking lot cleanliness.
• Completing work assignments and priorities by using policies, data, and resources.

Requirements

• Ability to thrive in fast-paced environments.
• Ability to multi-task.
• Commitment to member satisfaction.
• Ability to stand for long periods of time.
• Problem-solving skills.

Nice-to-haves

• Customer Service experience.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program.