Member Experience Associate

About the position

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life's roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications. This is a full-time, onsite position @ AAA Dublin. This Team Member will work 5 days a week including EVERY Saturday!

Responsibilities

• Performs fundamental customer interactions that include member services and product sales.
• Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance.
• Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership.
• Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.

Requirements

• High School Diploma/GED
• 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments.
• Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness.
• Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence.
• Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
• Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives.

Nice-to-haves

• Experience working with sales and service standards and goals or thresholds

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching - $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits - Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off - Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment - AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program