Member Service Officer

Southwest Airlines - Dallas, TX

Full-time - Entry Level

Dallas, TX

10,001+ employees

Air Transportation

About the position

The Member Services Officer at Southwest Airlines Federal Credit Union is a key role responsible for providing exceptional service to members through inbound calls regarding their account and loan needs. This position emphasizes building relationships, multitasking, and maintaining organization in a fast-paced environment while adhering to the credit union's policies and procedures. The role also includes opportunities for incentives based on performance metrics such as attendance and sales goals.

Responsibilities

• Opening, closing, and maintaining member accounts
• Referring loan products
• Assisting members with bookkeeping and checking account issues
• Educating members on applicable products to enhance their banking experience
• Actively marketing and cross-selling current and new products and services of the credit union
• Resetting mobile application and website logins
• Helping with bill payer questions and troubleshooting basic website issues

Requirements

• High School diploma or equivalent
• 1 to 3 years of experience in a Call Center environment
• 1 to 3 years of financial experience
• Comprehensive knowledge of using a computer and familiar with Call Center Software, Microsoft Outlook, Excel, Word, and Teams
• Clear written and verbal communication skills
• Interpersonal skills to effectively suggest new products and services
• Ability to multitask and maintain organization in a fast-paced environment
• Ability to troubleshoot, take ownership, problem-solve, and follow-through

Benefits

• FREE health insurance
• FREE dental insurance
• FREE vision insurance
• FREE life insurance
• FREE short-term and long-term disability
• FREE employee checking account
• Paid Time Off up to 3 weeks per year
• 13 Paid Holidays
• Flexible Spending Accounts
• 401(k) plans with employer match
• Company funded retirement pension plan
• Tuition reimbursement
• Casual dress code
• Ongoing training through classroom and online formats
• Employee recognition programs
• Employee committees that promote culture, fun and wellness
• Monthly company-wide activities