Member Service Representative (Full-Time) Laurel

$48,318 - $56,202/Yr

Navy Federal Credit Union - Annapolis, MD

Full-time

Annapolis, MD

Credit Intermediation and Related Activities

About the position

The Member Service Representative at Navy Federal Credit Union is responsible for providing a comprehensive range of banking products and services to members and prospective members. This role involves performing platform banking functions, assisting with loan applications, and resolving account discrepancies while ensuring compliance with financial regulations. The representative will also support and train lower-level team members, contributing to a collaborative team environment.

Responsibilities

• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
• Counsel current and prospective members about Navy Federal's products and services
• Ensure cash and other negotiable instruments are handled properly
• Identify opportunities to cross service products and increase product penetration
• Perform platform banking functions
• Assist level I team members
• Understand and comply with federal and other regulations relating to financial products and services
• May assist with Branch Office vault opening, closing and balancing procedures
• May serve as a Branch Office and/or ATM vault custodian
• Perform other duties as assigned

Requirements

• Ability to work independently and in a team environment
• Working knowledge of savings and checking products, accounts and services
• Effective active listening skills to accurately respond to inquiries and account requests
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill building effective relationships through rapport, trust, diplomacy and tact
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill maintaining composure in a high production and changing environment
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective verbal and written communication skills

Nice-to-haves

• Experience in member/customer service preferably in a call center, retail banking or financial institution
• Experience in working in a credit union environment

Benefits

• Highly competitive pay
• Generous benefits and perks