Member Service Representative/Teller - Amherst, NH

About the position

The Member Service Representative/Teller at Service Credit Union is a full-time role focused on providing exceptional customer service and support to members. This position involves processing transactions, opening and closing accounts, and building strong relationships with members to enhance their banking experience. The role offers opportunities for growth within the banking sector and emphasizes teamwork and collaboration in a rewarding environment.

Responsibilities

• Accurately process all transactions while maintaining proper security and exercising good judgment.
• Open and close member accounts.
• Provide outstanding service, problem resolution, and needs-based selling.
• Create a positive member experience through confidence and enthusiasm.
• Build and retain member relationships through service quality.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or GED required.
• Cash handling experience desired.
• Customer service or retail experience preferred.
• Outstanding customer service skills.
• Excellent verbal and written communication skills.
• Good organizational skills with proven ability to multi-task.
• Ability to recognize and resolve member issues promptly, using courtesy and tact.

Benefits

• 401(k) with 8% company contribution after one year of employment.
• Paid holidays.
• Disability insurance.
• Paid time off.
• Free confidential mental health support program with Talkspace.
• Free identity theft protection through IdentityForce.