Member Services Associate

Villa Sport • Roseville, CA

433d • $33,280 - $34,944

About The Position

The Member Services Associate position at VillaSport is an entry-level role designed for individuals eager to learn and gain valuable experience in a dynamic and customer-focused environment. The primary purpose of this position is to provide high-quality service and accurate information regarding club operations while monitoring the Member Services Desk. Associates may also be trained in various club areas, contributing to a collaborative and engaging workplace.

Requirements

• High school diploma or GED preferred.
• Previous customer service experience is required.
• Excellent phone skills and ability to manage heavy phone traffic.
• Bilingual skills are a plus.
• Strong organizational skills and ability to multitask effectively.
• Excellent communication skills and a friendly demeanor.
• Ability to learn new tasks and technology quickly.

Nice To Haves

• Progress toward a high school diploma or college degree is preferred.
• High energy with a positive outlook and a can-do spirit.

Responsibilities

• Provide consistent quality service to members and guests.
• Monitor the Member Services Desk and ensure adherence to club policies and procedures.
• Assist members with inquiries and provide accurate information about club operations.
• Handle phone calls efficiently and maintain excellent phone etiquette.
• Support various club areas as needed, including Caf, VillaSpa, Housekeeping, and Sports Facilities.

Benefits

• $16.00-$16.80 hourly based on relevant experience.
• 401(k) with dollar-for-dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.
• Flexible scheduling.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED