Member Services Representative II

WESTconsin Credit Union • Rice Lake, WI

361d

About The Position

Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual to join our team in a Full-Time Member Services Representative II role. You will be given the opportunity to showcase your relationship building skills to enhance our member experience, making a difference in their financial lives. You will be working in our Rice Lake location where conversation and getting to know our members is a privilege. You will gain extensive knowledge in our products and services through our exceptional training program! If you desire an exciting, new career and this sounds like a way you would like to spend your day, we encourage you to apply!

Requirements

• High school diploma or equivalent
• Proven track record in customer service
• Proficiency in basic computer, data entry and typing skills is required
• A positive attitude, professional image, and self-motivation are essential
• Excellent verbal and written communication skills are required
• Full time availability is needed

Responsibilities

• Represent the Credit Union to members in a friendly, positive, and professional manner
• Provide prompt, efficient, confidential, and accurate service in the processing of transactions in a Teller role
• Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
• Provide savings, loan, and other product features, benefits, and information
• Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
• Learn to recognize member's needs for services, and presents and refers them appropriately

Benefits

• Excellent Health Care Plans - Medical/Dental/Vision/Prescription Drug Coverage
• A generous 401(k) with Company Contribution and Match
• Flexible Spending Accounts
• Competitive Compensation
• Student Loan Reimbursement Program
• Healthy Living Fund Contribution
• Long Term Disability
• Employee & Dependent Life Insurance
• PTO/11 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees