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Christian Healthcare Ministries (Chm) - Irvine, CA
posted 2 months ago
About the position
The Member Support Representative serves as the primary point of contact for members of Christian Healthcare Ministries, assisting them with inquiries via phone and email. This entry-level role emphasizes a servant-minded approach, allowing representatives to engage with members, provide emotional support, and offer spiritual encouragement through prayer. The position is designed for individuals who enjoy helping others and thrive in a team environment.
Responsibilities
- Attend to member inquiries via phone and email with time sensitivity in mind.
- Verify and/or update member information as needed.
- Attract prospects by answering questions and giving suggestions.
- Make recommendations to obtain memberships when appropriate.
- Review member concerns and provide escalation to management when necessary.
- Ensure guidelines are communicated clearly and concisely.
- Offer emotional support and empathy to members.
- Thrive in a team environment and work well with others.
- Uphold the mission, vision, values, and customer service standards of CHM.
- Maintain a professional demeanor at all times.
Requirements
- High School Diploma or equivalency required.
- Ability to operate a PC, including working with information systems/applications (Gift Manager).
- Previous experience with Microsoft Office programs.
- Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.).
- Strong verbal and written communication skills along with active listening to provide exceptional customer service.
- Strong analytical, organizational, and problem-solving skills.
- Ability to organize workloads and multi-task.
Benefits
- Compensation based on experience.
- Fully paid health benefits.
- Retirement and Life Insurance.
- 12 paid holidays PLUS birthday.
- Lunch is provided DAILY.
- Professional Development opportunities.
- Paid Training.
