Mental Health Technician

About the position

The Mental Health Technician position at Bay Psychiatric Associates involves supporting interventional psychiatry by administering TMS and Ketamine therapies to patients suffering from depression. Technicians will work full-time across the Berkeley and Corte Madera locations, providing direct patient care and ensuring proper treatment documentation and scheduling.

Responsibilities

• Setup and monitor daily TMS & Ketamine treatments for patients.
• Complete all necessary treatment documentation and scheduling for patients.
• Administer all IVP patient treatments and monitor for any medical concerns.
• Send physician referral letters for all assigned IVP patients.
• Close treatment charts and enter outcomes.
• Conduct post-treatment follow-up calls to patients up to two years after treatment.
• Prepare, distribute, and respond to all assigned office correspondence.
• Check voicemails and answer/return phone calls to patients, doctors, and insurance/billing companies.
• Create and respond to emails from patients, doctors, and insurance/billing companies.
• Complete personal daily tasks assigned in Salesforce.
• Assess patients' daily health status and engage them throughout treatment.
• Ensure treatment maintains full contact and address any patient problems immediately.
• Schedule follow-up visits with their physician.
• Provide rating scales to patients and ensure completion.
• Assist with special projects including clinical research, marketing projects, and social media outreach.
• Attend all staff meetings.
• Keep office supplies stocked and add items to the supply order list when low.

Requirements

• 2 years of experience in a healthcare environment, preferably in psychiatry.
• Comfortable with direct hands-on care of patients.

Nice-to-haves

• Experience with TMS and Ketamine therapies is preferred.