Handshake - San Francisco, CA
posted 26 days ago
As a Mid-market Customer Success Manager at Handshake, you'll partner with our mid-market employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams, and make sure they are creative and strategic with early talent hiring. You will create repeatable and reusable tactics for driving engagement across our employer partners' teams, which could include everything from training, to webinars, to email nurture, to product hooks. You'll be the voice of the customer both quantitatively and qualitatively to rally the necessary people and highlight success. You'll report to the Director of Customer Success, working closely with sales, marketing, product management, and data analytics to make improvements constantly within and across accounts. Through these cross-functional efforts, you'll achieve world-class customer satisfaction, generate case studies, and drive our business through premium renewals and expansions.