Mitigation Insurance Estimator

$60,000 - $85,000/Yr

Modernistic Cleaning And Restoration - Grand Rapids, MI

posted 5 months ago

Full-time - Mid Level
Grand Rapids, MI
Administrative and Support Services

About the position

As a Mitigation Insurance Estimator at Modernistic Cleaning & Restoration, you will play a crucial role in the aftermath of property disasters. Your primary responsibility will be to receive detailed information and documentation from field technicians and project managers to accurately scope projects and prepare estimates for our mitigation team. This position requires a strong understanding of the insurance industry and the claims process, as you will be building relationships with insurance professionals and representing Modernistic in the property insurance sector. You will utilize estimate writing software such as Xactimate and Symbility, along with Salesforce for internal file management, ensuring that all estimates are compliant with insurance carrier guidelines. In this role, you will be expected to write detailed estimates that include scopes, sketches, photos, and reports, while maintaining profitability and accuracy. You will also need to make adjustments to estimates based on input from project managers, adjusters, and third-party administrators (TPAs). Clear and professional communication is essential, as you will be explaining and justifying estimate line items to adjusters, customers, and TPA professionals. Additionally, you will be responsible for maintaining referral program files with appropriate documentation and ensuring compliance with service level agreements (SLAs) on assigned files. The position may require participation in an on-call rotation, which involves being the point of contact for any new losses during evenings and weekends, as determined by the rotating schedule. This is a full-time position with a salary range of $60,000 to $85,000, depending on experience, and it offers a chance to start your career with a well-established family-owned company that has been serving Michigan for over 50 years.

Responsibilities

  • Use information provided by field technicians and project managers to write estimates (scopes, sketches, photos, reports).
  • Write estimates in accordance with insurance carrier guidelines.
  • Profitability and accurately write estimates.
  • Make adjustments to estimates as needed based on PM, adjuster, TPA input.
  • Explain / justify estimate line items with professionalism and care.
  • Communicate with adjusters, customers, and TPA professionals as needed.
  • Maintain referral program files with appropriate documentation.
  • Maintain margin requirements and service level agreements on assigned files.
  • Participate in the on-call rotation, requiring evening and weekend point of contact for any new losses, as determined by the rotating schedule.

Requirements

  • Ability to communicate clearly, accurately, and with empathy.
  • Must be highly proficient in Xactimate.
  • Experience with Salesforce is a plus, but not required.
  • Proficient with other industry programs (MICA, XactAnalysis, Symbility, AlacNet).
  • Proficient with Microsoft Word and Excel.
  • Experience with TPA program requirements such as Alacrity, Sedgwick, Lionsbridge is a plus, but not required.
  • Career emphasis on learning and continuing education.
  • Sound planning and organizational skills.
  • IICRC certifications in WRT, FST, etc are a plus, but not required.
  • Knowledge of insurance industry and the claims process is a must.
  • Must be a stickler for details and managing deadlines.
  • Must reside in or near one of our service territories (Grand Rapids, Plainwell, Lansing, Troy, Saginaw or Traverse City).

Nice-to-haves

  • Experience with Salesforce is a plus, but not required.
  • Experience with TPA program requirements such as Alacrity, Sedgwick, Lionsbridge is a plus, but not required.
  • IICRC certifications in WRT, FST, etc are a plus, but not required.

Benefits

  • 401(K) with Company Match
  • Health Insurance for You and Your Family
  • Dental & Vision Insurance
  • Life Insurance
  • Short & Long Term Disability Insurance
  • Pet Insurance
  • Paid Training
  • Paid Holidays & Vacation
  • On Demand Pay
  • Employee Discount
  • Employee Assistance Program (EAP)
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