Mitigation Production Manager

About the position

The position involves representing the Paul Davis principles of honesty and integrity while ensuring the company's culture is reinforced. The role requires effective communication with customers, adjusters, and sub-contractors, and adherence to the Core Processes of the Emergency Division. Responsibilities include tracking revenue and costs of projects, documenting jobs accurately, negotiating with adjusters, and ensuring safety standards are upheld. The position demands extraordinary customer service and maintaining high standards of brand excellence.

Responsibilities

• Professionally represent the Paul Davis principles of honesty and integrity.
• Interact with management to ensure solutions are implemented and completed.
• Effectively communicate with customers, adjusters, and sub-contractors.
• Follow the Core Processes of the Emergency Division in a timely manner.
• Ensure work is performed productively to meet budgets.
• Track revenue and costs of each project and provide opportunities for improvement.
• Utilize applicable tools and equipment proficiently.
• Document jobs correctly in job management software (RMS).
• Work with a Centralized Estimator to review and approve estimates.
• Negotiate with adjusters on scope and price of services.
• Collect payments and close jobs in a timely manner.
• Define and write work orders stating the scope of work.
• Uphold safety standards and regulations.
• Deliver extraordinary customer service to all customers.
• Maintain high standards of PDR Brand excellence.

Requirements

• Strong desire to serve and help others.
• Ability to lead, manage, and hold people accountable.
• Willingness to be trainable and receive feedback.
• Adaptability to work in challenging environments.
• Assertive, self-directed, and motivated.
• Personal accountability for quality of work.
• Ability to manage several tasks with accuracy.
• 6+ years of industry experience in structure and personal property restoration.
• Knowledge and certifications in property restoration according to IICRC standards.
• Experience in handling property damage insurance claims.
• Proficiency in using Xactimate and Xactware.
• Ability to work in difficult environments and conditions.
• Ability to lift 50+ lbs.
• Good verbal and written communication skills.
• Pass a criminal background verification and be insurable to drive company vehicles.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• Ongoing Leadership Development Program and industry events
• One on One mentorship
• Three months of structured training to learn the Paul Davis Way
• Access to Paul Davis University and regular training opportunities
• Cell phone and computer provided by company
• Company vehicle and/or gas reimbursement
• PTO and sick days with flexible schedule
• Base commission on projects completed