Mortgage Loan Officer I

About the position

The Mortgage Loan Officer I at Navy Federal Credit Union is responsible for interviewing and counseling members regarding first mortgage loans, taking applications, and guiding members through the mortgage loan process from application to closing. This role involves establishing and maintaining personal relationships with members, evaluating their qualifications, and providing detailed information about mortgage products. The officer will also build referral relationships with realtors and other influencers in the community.

Responsibilities

• Analyze referred loans for areas of concern and determine proper course of action.
• Determine and advise members on approved loan conditions and documentation requirements.
• Ensure progress and inclusion of required mortgage processing information.
• Maintain contact with the member, Realtor and/or seller during the entire loan process.
• Monitor mortgage loan process and ensure compliance with Federal laws and Navy Federal guidelines.
• Remain available to members and/or their real estate agents during scheduled evening hours and weekends.
• Request and obtain documentation needed and forward to Mortgage Processor.
• Respond to inquiries about mortgage applications, processing status, problems and concerns.
• Seek and leverage opportunities to conduct outside marketing and promotional activities.
• Take first mortgage loan applications via face-to-face interview, mail and telephone.
• Resolve or arrange for resolution of operational/processing issues, inquiries and complaints.
• Review application for completeness, data integrity and accuracy.

Requirements

• Ability to work effectively and efficiently with automated systems.
• Familiarity with accounting, credit, and/or lending principles and techniques.
• Experience in member/customer service preferably in a related field.
• Exposure to lending application and approval process.
• Familiarity with mortgage lending concepts and principles.
• Effective database and presentation software skills.
• Effective skill performing mathematical calculations and working accurately with numbers.
• Effective skill in actively guiding members through interactions.
• Effective skill in comprehending, analyzing, applying and communicating complex written legal documents.
• Effective skill speaking and/or presenting in front of groups.

Nice-to-haves

• Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems.
• Working knowledge of mortgage/equity loan processing, closing and documentation requirements.
• Familiarity with mortgage lending requirements for VA and conventional loan programs.

Benefits

• Highly competitive pay
• Generous benefits and perks
• Recognition as one of the best companies to work for in various categories