Mortgage Loan Processor 2

About the position

The Mortgage Loan Processor 2 ensures all mortgage loans are processed and ready for underwriting in a timely, efficient, and accurate manner. This role involves ensuring that all loan application and processing requirements meet all SLFCU guidelines, secondary market guidelines, and federal and state regulations to perfect the Credit Union's lien position. The processor compiles and verifies loan documentation to support the member's loan application and ensures the accuracy of the application in the Loan Origination System. They complete any outstanding conditions and confirm the loan is ready for Closing.

Responsibilities

• Review and analyze mortgage loan documents to ensure accuracy, completeness, lien position and vesting for the benefit of the member and minimize risk to the Credit Union.
• Verify loan application in mortgage loan origination system (LOS), including credit, income, assets, etc. for accuracy, completeness, and compliance with SLFCU guidelines, secondary market guidelines, and federal and state regulations.
• Follow up with members for additional information and documentation as required.
• Work with third-party vendors to submit orders and review and resolve issues to minimize risk to the Credit Union.
• Satisfy all outstanding loan conditions.
• Exceed members' expectations through efficient, proactive, and accurate service to ensure superior member service via a variety of delivery channels.
• Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
• Answer phone calls regarding mortgage questions accurately and professionally.
• Participate in the development and improvement of department procedures and processes.
• Serve as back-up to other processors in their absence.
• Perform other duties as requested by management.

Requirements

• Possesses excellent interpersonal skills and demonstrates daily the Credit Union's commitment to putting members first.
• Able to formulate creative solutions that strengthen the Credit Union's relationship with members and business partners.
• Demonstrates exceptional problem-solving skills and strong relationship management skills.
• Able to handle difficult situations in a positive and professional manner.
• Functions well within departmental and cross-functional teams and works proactively with team members.
• Demonstrates strong verbal and written communication skills; able to communicate lending-related topics clearly and succinctly.
• Possesses excellent organizational and time management skills; able to handle/prioritize multiple tasks and projects, meet deadlines, and work under pressure.
• Able to process a higher volume of work and act independently to satisfy loan conditions.
• Able to identify opportunities for improvement with processes and procedures to improve efficiency.

Nice-to-haves

• Associate's degree or successful completion of a specialized course or study in real estate or related field desired.

Benefits

• Salary range of $23.04-$28.80 depending on experience.