Mortgage Loan Processor-bilingual in English and Spanish.

About the position

Capital Bank is looking for a Mortgage Loan Processor to join our team. The Mortgage Loan Processor works closely with loan originators to process mortgage loans in order to provide a seamless customer experience. The Mortgage Loan Processor's primary function is to ensure the timely and accurate submission of loans to Underwriting.

Responsibilities

• Gathers and analyzes documentation and other information to take each loan application from once setup to closing
• Contacts borrowers and referral sources as an introduction within 3 days (72 hours) of receipt
• Reviews all income documentation to ensure that is accurate and supports the guidelines in place for a specific loan product
• Reviews product guidelines to make sure that the loan fits and the necessary documentation is obtained
• Verifies 2 years of continued employment - document any gaps
• Reviews asset documentation
• Reviews credit report
• Reviews appraisal
• Reviews title work
• Reviews hazard insurance
• Obtains payoffs on refinances by contacting current mortgage holder
• Makes sure all documentation is legible
• Obtains all required certifications from agent - termite, well, septic, etc. and reviews upon receipt. Actions as needed.
• Monitors daily closing schedule and makes sure all loans are scheduled - if not scheduled notifies Title Company, Agent and/or Loan Officer and schedules with closing department
• Submits loan to underwriting in appropriate file order
• Clears all Prior to Closing conditions - Loans must be 'clear to close' at least 48 hours prior to closing
• Advises borrower of loan decision and any required conditions
• Inputs proper loan information into Encompass so that data and supporting documentation are accurate
• Contacts borrowers to obtain additional documentation as necessary to meet loan guidelines
• Follows Processing procedures as designated by Processing Manager
• Must meet crucial deadlines such as financing contingencies and closing dates
• Works with the MLO and/or LOA regarding missing/requested items
• Updates conversation logs in Encompass

Requirements

• 3-5 years experience in a loan processing role with experience handling loans from start to finish
• Recent experience in the mortgage industry as an assistant, loan processor or loan officer is preferred
• Experience communicating with borrowers regarding lending requirements
• Experience processing conventional, FHA and VA loans
• Experience with Encompass software is required

Nice-to-haves

• Strong background in calculating income is preferred
• Proficient in Microsoft Office Suite including Word, Excel, PowerPoint and Outlook
• Excellent verbal and written communication skills
• Proven customer service ability is required
• Must have knowledge of lending terminology and the ability to effectively communicate to borrowers
• Knowledge of underwriting would be helpful
• Independent worker that can produce results
• Ability to take initiative
• Ability to work in a fast-paced environment and deliver accurate results

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities