Mortgage Loan Processor

About the position

At Zillow, we're transforming the real estate landscape to make homeownership a reality for more people. Our dedication to innovation and customer-centric solutions positions you at the heart of a bold mission, empowering individuals as they embark on significant milestones in their lives. Join the Zillow Home Loans team and play a vital role in assisting homeowners with a variety of loan options and outstanding customer service. As a key member of the Loan Processing team, you will meticulously review loan file documentation—analyzing credit, employment, income, and assets—guiding all loan fulfillment efforts from the initial underwriting decision to final approval.

Responsibilities

• Review documents for data integrity to ensure eligibility for each loan program (Conventional, FHA, or VA) and check borrower qualifications before submitting the loan for underwriting.
• Update vital data points into the Loan Origination Software (LOS) and Point of Sale (POS) system in a timely and efficient manner.
• Maintain and update loan data records in LOS/POS and various file progress reports.
• Work closely with Loan Originators and Underwriters to document and complete loan files for underwriting submission(s) and obtain full underwriting approval.
• Onboard third-parties such as credit reporting agencies, Appraisal Management Companies (AMCs), title companies, etc. to minimize the cycle time from conditional to final approval.
• Communicate information requirements to customers via the customer portal.
• Maintain company service level and turn-time standards.
• Provide support as necessary to facilitate the origination and fulfillment of mortgage loans.
• Work closely with Closers to document files adequately for closing consummation.

Requirements

• Experience processing conventional loans preferred.
• Familiarity with Encompass (LOS) and Microsoft Office is a plus.
• Shown success multitasking in a fast-paced environment.
• Excellent organizational skills.
• Clear verbal and written communication skills.
• Maintain confidentiality with private and sensitive information.
• Ability to clear a defined set of loan conditions as directed by management and in alignment with underwriting policies and regulatory requirements.

Benefits

• Comprehensive medical, dental, vision, life, and disability coverages.
• Parental leave and family benefits.
• Retirement contributions.
• Paid time off.