Mortgage Loan Processor

About the position

Processes 1st and 2nd mortgage loans in accordance with established policies and procedures and appropriate guidelines; provides strong oral and written communication and support to originators and customers.

Responsibilities

• Reviews loans in process daily with the ability to prioritize files according to the mortgage contingency dates and rate lock expiration dates.
• Performs a diligent and thorough review of income, credit and asset documents to determine eligibility.
• Initiates a welcome call and missing items letter within the designated Service Level Agreement (SLA) from receipt of the loan file.
• Completes applicable agency income calculation forms accurately.
• Orders services required for the loan process (i.e.: flood certification, appraisal, automated underwriting etc.).
• Provides follow-up on a consistent basis with originators, borrowers, the closing department and agents to complete processing.
• Responds to inquiries from originators, agents, the closing department and borrowers regarding status of loans in process.
• Maintains and accurate and complete continuing history of the loan file via conversation log entries.
• Re-discloses the loan in compliance with applicable changed circumstance.
• Gathers various documentation deemed necessary by underwriting and organizes / files appropriately for use by department.
• Sends necessary documents such as disclosures (in the case of home equity loan and home equity line of credit applications), revised disclosures, consumer explanation letters, commitment letters, and flood notices.
• Corresponds with the borrowers, loan officers, and underwriters to keep the process moving and resolve any outstanding issues.
• Maintains a complete paperless file through the loan origination software accurately.
• Maintains status of all files in process and updates as needed; keeps abreast of all FHA, VA, and conventional guidelines and changes that may affect loan status.

Requirements

• High school diploma or equivalent required, bachelor's preferred.
• Two to four years related experience or equivalent.
• Thorough working knowledge of real estate documentation, policies, compliance and procedures.
• High level of proficiency with mortgage loan processing and underwriting systems.
• Excellent written and oral communication skills.
• MS Office Suite proficiency.
• Experience with Encompass preferred.
• Excellent customer service skills.