Mortgage Servicing Specialist

Members Cooperative Credit Union • Duluth, MN

411d

About The Position

The Mortgage Servicing Specialist plays a crucial role in providing exceptional service to both internal and external members, as well as third-party partners. This position focuses on post-close loan servicing for consumer mortgage loans, ensuring high credit quality and effective communication with members and partners. The specialist will manage mortgage accounts, resolve inquiries, and facilitate payments, all while supporting the organization's commitment to outstanding service.

Requirements

• Experience in mortgage servicing or a related field.
• Strong communication skills, both verbal and written, to effectively interact with members and partners.
• Ability to research and resolve complex issues related to mortgage servicing and escrow accounts.
• Familiarity with quality control processes and guidelines in mortgage servicing.

Nice To Haves

• Knowledge of tax reporting and legal descriptions related to property taxes.
• Experience with homeowner's insurance and flood insurance processes.
• Ability to train and mentor other employees in mortgage servicing tasks.

Responsibilities

• Establish escrow accounts within the core system following onboarding by loan funder/servicer, using initial closing escrow statement and homeowner's insurance and tax statement; partner with others to correct any identified discrepancies.
• Research and resolve exceptions/problems relating to escrow accounts transactions, tax reporting amounts, tax legal description, unpaid property taxes, escrowed hazard insurance, and flood insurance.
• Serve as the primary point of contact for all internal and external members regarding all post-closing mortgage servicing questions/issues, excluding delinquency concerns; ensure any inquiry related to non-servicing issues is promptly relayed to the appropriate internal partner.
• Administer submission of data to quality control (QC) vendors to meet both pre-fund and post-close quality control ratio requirements, following internal and applicable investor guidelines to ensure valid samples of both portfolio and investor files; facilitate distribution of initial QC findings and coordinate responses for review by management.
• Cross-train other employees on escrow process, mortgage payoff tracking (including escrow refunds and lien releases and custodian document requests for retained servicing loans), and homeowner insurance check claim processing.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed