MuleSoft Customer Success Manager - Public Sector

About the position

Salesforce is the Customer Company, inspiring the future of business with AI, Data, and CRM. We empower individuals to drive their performance and career growth while improving the state of the world. MuleSoft, a Salesforce Company, helps organizations innovate faster by connecting applications, data, and devices. The Customer Success Manager serves as a partner for MuleSoft Signature customers, orchestrating deliverables from onboarding to contract renewal. This role requires a deep understanding of government processes and compliance, as it supports federal civilian signature customers. The CSM will cultivate relationships with customer stakeholders and help them achieve their business goals on the MuleSoft platform.

Responsibilities

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers.
• Coordinate the completion of the Signature Success catalog of services as required for your customer.
• Provide timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.
• Act as an advisor to your customers for the adoption of new features of MuleSoft's annual release schedules and identify potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success and ensure all collaborators understand this value for customer renewals.
• Advocate for customers during the triage and resolution of high-severity cases.

Requirements

• Minimum of 8 years of work experience in Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
• Experience with MuleSoft and/or a relevant competing platform.
• 4+ years' experience in management consulting services.
• Excellent communication and presentation skills, with the ability to influence effectively at all levels of the organization.
• Skills for analyzing technical concepts and translating them into business terms.
• Ability to explain complex technical concepts in business-friendly terms to customers.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution of customer needs or projects.
• US Citizenship.

Benefits

• World-class enablement and on-demand training
• Exposure to executive thought leaders
• Clear path to promotion with accelerated leadership development programs
• Weekly 1:1 coaching with leadership
• Fast Ramp mentorship program
• Week-long product boot camp
• Sandler Sales Training
• Volunteer Opportunities
• Health benefits
• Financial benefits and perks
• Time off and leave policies
• Parental benefits
• Perks and discounts