Multi-Unit Sales and Operations Manager

$75,000 - $75,000/Yr

Orangetheory Fitness - Bedford, NH

Full-time - Mid Level

Bedford, NH

101-250 employees

Amusement, Gambling, and Recreation Industries

About the position

The Multi-Unit Sales and Operations Manager at Orangetheory Fitness is responsible for leading and managing multiple fitness studio locations. This role focuses on attracting, training, and developing talent within the sales and operations teams, ensuring high performance and customer satisfaction. The manager will utilize problem-solving skills and critical thinking to address challenges and drive business growth while fostering a positive work environment.

Responsibilities

• Source, recruit and train Sales Managers and Operations Managers
• Lead teams to generate new business via lead generation and new member conversions
• Set and meet sales goals
• Allocate time in all studios based on managerial needs
• Review and educate Sales Managers and Operations Managers on individual and studio's KPIs
• Staff development
• Schedule and plan education workshops
• Assist Fitness Manager with coach evaluations as needed
• Maintain high customer service scores reflected in NPS
• Payroll, Commissions and Timecard reconciliation

Requirements

• Bachelor's degree
• 3-5 years of managerial experience ideally in a fitness setting
• Strong communication and collaboration skills - both written and verbal
• Attention to detail and ability to establish effective working relationships with staff
• Proven flexibility and willingness to handle various tasks independently and to meet deadlines
• Leadership Skills: Able to motivate, discipline, and resolve conflict
• Ability to source, train and develop talent on sales and fitness teams

Nice-to-haves

• Entrepreneur mindset with ability to think and problem solve creatively
• Multi-tasker with minimal supervision

Benefits

• Medical, dental, vision insurance
• 401(k)
• Free counseling services
• Exclusive employee discounts on Orangetheory classes and Relive Health services
• Entertainment and travel perks