Multi-Unit Sales and Operations Manager

$75,000 - $75,000/Yr

Orangetheory - Franchise #0308 - Manchester, NH

Full-time - Mid Level

Manchester, NH

About the position

The Multi-Unit Sales and Operations Manager at Orangetheory Fitness is responsible for leading and managing multiple fitness studio locations. This role focuses on attracting, training, and developing talent within the sales and operations teams, ensuring high performance and customer satisfaction. The manager will utilize problem-solving skills and critical thinking to address challenges, drive sales growth, and maintain operational excellence across all studios.

Responsibilities

• Source, recruit and train Sales Managers and Operations Managers
• Lead teams to generate new business through lead generation and new member conversions
• Set and meet sales goals
• Allocate time in all studios based on managerial needs
• Review and educate Sales Managers and Operations Managers on individual and studio's KPIs
• Staff development and scheduling of education workshops
• Assist Fitness Manager with coach evaluations as needed
• Maintain high customer service scores reflected in NPS
• Payroll, commissions, and timecard reconciliation

Requirements

• Bachelor's degree
• 3-5 years of managerial experience ideally in a fitness setting
• Strong communication and collaboration skills
• Attention to detail and ability to establish effective working relationships
• Proven flexibility and willingness to handle various tasks independently

Nice-to-haves

• Experience in leadership roles
• Entrepreneurial mindset
• Ability to motivate and resolve conflict

Benefits

• 401(k)
• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance