Multi-Unit Team Leader

Full-time - Mid Level

West Hills, CA

Professional, Scientific, and Technical Services

About the position

In this role, you will manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders. You will partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement. Additionally, you will assist the DGM in recruiting and interviewing candidates for tax office associate positions, conduct timely performance reviews, and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Leading daily team meetings and communicating essential information to tax office associates will also be part of your responsibilities. You will create associate work schedules across all offices, ensure accurate timekeeping, and manage labor for associates in all offices. Travel between offices may be required, and you may prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

Responsibilities

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping
• Manage labor for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements

• People management experience, with the demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
• Computer proficient with the ability to use MS Office
• Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)