N. America People Services Manager

About the position

Boston Scientific believes that to grow our business, we must grow our people. The N. America People Services Manager leads a team of HR generalists to provide core services in the areas of employee and manager coaching, policy interpretation, and complex work/life support. Additionally, this role will apply business knowledge and functional human resources expertise to provide direct employee support, as well as drive initiatives focused on continuous improvement activities and project support.

Responsibilities

• Lead a team of HR professionals in the daily execution of delivering HR services and support to employees and people leaders across the N. America region.
• Guide, coach, train, and develop direct reports in the achievement of organizational goals and HR priorities.
• Cultivate a strong team culture, and model behaviors that reflect our high performance, caring, and collaborative work environment.
• Manage escalated and complex cases, to support overall service delivery in addition to ensuring the assignment of cases and projects to direct reports.
• Provide HR guidance and support in policy and process interpretation, performance management, employee engagement, change management, process improvement, competency development, talent management, and employment law/policy compliance.
• Coach and consult with employees and people managers on performance management and development identifying root causes and recommending appropriate next steps.
• Support and communicate the utilization of performance management tools and processes, as well as compensation and rewards programs.
• Establish and cultivate internal relationships with key stakeholders, such as HR Centers of Excellence, HR Business Partners, and HR Operations, to drive consistency and execute initiatives that support the business.
• Ensure HR services are delivered in compliance with corporate policies, procedures, and applicable laws.
• Demonstrate a continuous improvement mindset by supporting execution of change processes, policies, and programs to enhance business effectiveness.
• Build and maintain strong relationships with customers, partnering with them to understand needs and deliver tailored solutions that improve outcomes and processes.
• Take a holistic approach to identify needs, solve complex problems, and design and implement effective solutions that improve processes across the enterprise.

Requirements

• Bachelor's degree plus 8+ years of related work experience or an equivalent combination of education and work experience at minimum.
• Sound judgment and problem-solving skills.
• Customer-focused attitude, with high level of professionalism and discretion.
• Ability to influence at all levels in the organization and success in working in a matrixed organization.
• Excellent communication skills.

Nice-to-haves

• Shared service and people leader experience preferred.