National Sales Manager

About the position

The Omni Fort Worth Hotel offers a unique employment experience revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one-of-a-kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary team! Typically with a minimum of 5 years of selling experience, this individual will market the Hotel's services locally and nationally to complex large market hotel accounts; to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective guests and negotiate guest contracts for Hotel rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive and productive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.

Responsibilities

• Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
• Communicate and/or meet with parties interested in the Hotel's services and assess the parties' needs and whether the requested services would be a profitable or best use of the Hotel's rooms and space consistent with client needs and budgets
• Prepare guest proposals with various options available for Hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
• Negotiate, prepare, and review terms of contracts for Hotel services in compliance with Hotel billing and rate guidelines and under supervision of Director of Sales
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by Hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
• Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
• Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the Hotel
• Promote high visibility of Hotel through active involvement in industry associations and trade shows
• Provide mentorship and professional development to lower level and less experienced sales employees
• Support and promote all Corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by Hotel managers
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
• Complete assigned tasks and projects in a timely manner and as directed by Hotel management
• Contribute to and support the maintenance of a safe working environment, including COVID protections for guests and coworkers, and perform all work in compliance with Hotel safety standards and all legal requirements
• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of Hotel rooms and services

Requirements

• Two years or more related experience in sales work at a conference hotel
• Must have experience in 'cold call' solicitation, contract closing, site inspections/visits with clients, setting up fam trips and contract negotiations
• Participate in development training through OBCR and ongoing with Omni Hotels & Resorts
• Remain current with all pertinent computer software programs and equipment
• Have working knowledge of all departments, the Resort and its amenities
• Participate in all sales meetings and line-ups
• Submit SMART Plans & Development Goals, and Market Place Action Plans yearly