NEIGHBORHOOD PLANNER

Full-time

Bronx, NY

Justice, Public Order, and Safety Activities

About the position

Under the direction of the Neighborhood Administrator, the Neighborhood Planner is responsible for deploying resources as efficiently as possible to ensure that residents receive critical repairs. The Planner is directly responsible for scheduling and organizing the skilled trades work orders within their assigned neighborhood. Neighborhoods are comprised of multiple developments totaling approximately 5,000 units.

Responsibilities

• Oversee all skilled trades work orders from inception to completion for neighborhood developments; including work in occupied apartments, court ordered repair cases, public space work, sequenced work orders & move out work orders.
• Review all work orders to determine proper sequence of skilled trades.
• Coordinate with residents to schedule all required repair work and follow up as needed.
• Request and respond with prescribed guidelines; coordinate the completion of repairs and ensure the return of the completed work order to the development for close out.
• Review work orders from the developments to assist and identify materials needed, expected job length, and validate all required trades have been entered into the system.
• Schedule multiple trade work sequentially to make all work order dates in close date range of each other to ensure timely completion of entire repair.
• Advise on the use of vendors for a bundle of work orders if necessary and cost effective.
• Perform field survey work at the direction of the Neighborhood Administrator to identify and propose a plan to complete the work.
• Create and perform ad-hoc reporting as needed by the Neighborhood Administrator.
• Serve as the primary liaison between various NYCHA management levels including the neighborhood developments, Neighborhood Administrator, and borough leadership.
• Liaise with Skilled Trade Administrator to troubleshoot and correct gaps in planning and productivity performance.
• Train and manage the planning secretary to ensure scheduled work orders have follow up action and are closed completely and appropriately.
• Ensure planning secretary communicates with residents to follow up on scheduled dates and appointments.
• Utilize Planning and Performance dashboards to ensure optimized scheduling and track productivity of skilled trade staff.

Requirements

• A four-year high school diploma or its educational equivalent, plus eight years of supervisory experience in the operation, repair and maintenance of large, tenanted buildings; four years of which must have been in responsible charge of properties having not less than seven maintenance and operations employees and at least 18 months of which must have been in an administrative capacity.
• Education and/or experience which is equivalent to '1' above. However, all candidates must have at least four years of experience in responsible charge of properties having not less than seven maintenance and operations employees, at least 18 months of which must have been in an administrative capacity.

Nice-to-haves

• Knowledge of Authority policies and procedures, laws and standards pertaining to property management, such as local and state building codes and other municipal regulations, OSHA, Department of Housing and Urban Development ('HUD') rules and regulations.
• Strong mechanical background in troubleshooting a wide variety of maintenance issues, including but not limited to painting, plastering, carpentry, electrical, glazing, roofing, extermination, bricklaying, and plumbing.
• Ability to interpret policies and guidelines and make sound decisions prepare clear concise reports and recommend improvements communicate effectively both written and verbally.
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public manage multiple priorities and demands analyze situations and identify problems and offer solutions.
• Ability to communicate simply and clearly with a range of stakeholders using available resources such as language assistance services.
• Experience using IBM Maximo or similar asset management software.
• Experience with property budgeting and data analysis.

Benefits

• Public Service Loan Forgiveness eligibility.
• Open to qualified persons with a disability who are eligible for the 55-a Program.