Network Architect and Team Lead

About the position

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we've partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now-innovate and excel with ManTech! ManTech seeks a motivated, career and customer-oriented Network Team Lead to join our team in Burlington, VT.

Responsibilities

• Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests
• Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix
• Inform customers of their incident's status at agreed intervals and continuously update incidents as needed
• Notify stakeholders of high impact/priority failures using the appropriate escalation procedures
• Provide senior level technical direction and engineering knowledge for all Tier I support activities
• Lead, manage and mentor all Tier I staff. Provide, maintain, and continuously improve Tier 1 processes and SOPs
• Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more

Requirements

• Active CCIE Certification obtained within the past 3 years.
• DoD 8570 IAT Level II or similar certification
• A bachelor's degree in a technical field of study
• A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment
• A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment

Nice-to-haves

• AWS or Azure certifications
• ITIL v4 certification

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• Short Term and Long Term Disability
• Retirement and Savings
• Learning and Development opportunities
• wellness programs
• other optional benefit elections