Network Engineer - Emory Digital

About the position

The Network Engineer is a central university office position responsible for voice, data and wireless engineering for Emory Enterprise communications systems.

Responsibilities

• Applies knowledge of network systems, applications, and network infrastructure to provide technical expertise for network infrastructure designs, expansions and configurations.
• In the Network Operations Center, monitors critical processes for Emory's enterprise-wide systems and applications, monitors data downloads to ensure job completions, and addresses interruptions and failures.
• Interacts with programmers and requestors to troubleshoot and resolve issues producing errors and interruptions.
• Develops software and tools for optimizing network monitoring and performance.
• Installs, configures, maintains, and troubleshoots network services and devices.
• Interacts with customers to resolve network issues.
• Performs inspections and upgrades, develops and maintains documentation.
• Monitors network performance and prepares usage and outage statistics and post-mortem analyses to document incidents and provide histories for future reference and research.
• Designs system configuration.
• Collaborates with others for active maintenance and future growth.
• Sets policies, guidelines and best practices.
• Reports on results.
• Acts as a subject matter expert on network communications and provides auxiliary support for other Emory IT services.
• Supports other Library Information Technology Services (LITS) and Healthcare staff to troubleshoot and resolve network and service related issues at the customer premise.
• Provides 24 x 7 on-call support to assist with restoring service.
• Performs troubleshooting, testing, scripting and coding and demonstrates leadership and mentoring of less-experienced technicians.
• Provides support without direction, and supports modifications/changes to configuration.
• Reports to the NOC Manager, or the Run or Build Manager of Network Services.
• Performs other duties as required.

Requirements

• A bachelor's degree in computer science, computer engineering, or related field.
• Five years of related IT experience, OR an equivalent combination of education, training, and experience.

Benefits

• Opportunity to work from home regularly with a flexible weekly schedule based upon business needs.
• Residency in the state of GA required.