Network Engineer IV

About the position

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades. As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings. But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!

Responsibilities

• Resolve escalated break/fix support tickets and small projects across Routing & Switching, Data Center, Wireless, Security, and Collaboration disciplines.
• Provide broad technical expertise and remote technical assistance as needed across all disciplines mentioned.
• Communicate and present objectives verbally and in writing to a variety of audiences.
• Create and implement detailed action plans.
• Manage and prioritize complex, changing workloads in a challenging technical environment.
• Complete ConnectWise data entry in an accurate and timely fashion.
• Work both independently and as a member of a team for project execution.
• Collaborate with Senior Network Engineers and Lead Network Engineers to provide solutions to challenging problems.
• Participate in team training programs in order to maintain standards of the team.
• Develop and maintain positive relationships with vendors and keep current on technology products.
• Provide break/fix support to ISG customers.
• Participate in Service Desk overflow calls as required.
• Provide technical expertise across a broad range of solutions and products.
• Provide technical guidance on scopes of work as needed, create/present project handoff technical documentation and create/maintain client documentation.
• Maintain responsibility for managed services onboarding and ongoing support to managed services customers.
• Participate in rotation of after hours on call support.
• Travel to client sites and/or data center sites as required, approximately 5%.

Requirements

• Bachelor’s Degree preferred or Associates Degree with equivalent experience.
• Minimum of 8+ years of experience working with network environments.
• Working knowledge in Routing & Switching, Data Center, Wireless, Security, and Collaboration technologies.
• Working knowledge in products such as Cisco, Meraki Switches, Aruba Switches, Network Analysis Tools, Cisco Unified Communications Manager, Microsoft Teams Calling.
• Competency with Visio.
• Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.

Benefits

• Full-time employment
• Hybrid work schedule