Network Engineer

About the position

The role of a Network Engineer is to design and implement which include site surveys for new sites and to assist with day-to-day operational running of existing sites across the Americas region. This includes maintenance patching and site refreshes as and when required. This also includes work in data centers to ensure the upkeep of the estate. The network engineer is required to have had 4+ years of enterprise network knowledge and used to working in dynamic large environments.

Responsibilities

• Support the global network across various disciplines and become subject matter expert for one or more areas within the network including LAN/WAN/Wireless/Security/VOIP
• Work with global IT teams and management, supporting the network across the full project life cycle including proof of concept, design, procurement of Network hardware/WAN, configuration, installation, testing, documentation, and ongoing monitoring/support
• Lead multiple projects simultaneously from start to finish including site launches and refreshes. These can range from 50 users on-site to 1000 users on-site
• Provide 3rd level Network support for Sites and DCs across various networking disciplines this include the two primary datacenters located in Las Vegas and Dublin
• Perform network patching, maintenance, and configuration changes as part of the change management/control process
• Manage and maintain network tools and proactively monitor and troubleshoot the network
• Perform root cause analysis of incidents and provide corrective actions
• Local and international travel required based on project assignment and maintenance. (25%)
• Proactively watches emails for alert notifications from the service desk and resolves or escalates these as required
• A good understanding of VOIP and protocols
• Provides change management support during the weekend when on call
• Actively participate, enforce, and follow DP Worlds Change, Incident, and Problem management processes
• Willingness to devise creative solutions to solve complex problems and issues
• Perform consistently and contributes beyond the assigned tasks
• Attending Change Management calls (CAB - Change Advisory Board) calls and present all changes and respond if challenged to any Requests for Change (RFC)
• Dedicate themselves to learning and improve upon the existing methods of carrying out Network Engineer functions
• Consistently work with their team and internal and external customers in a professional manner
• Quantity and quality of work, work with their team and internal and external customers, to maintain their technical skills to match future requirements of the position
• Provides technical recommendations to client systems administrators and application owners
• Responsibility to prioritize tasks with input from managers and senior technical support engineers
• Liaises with other teams within DP World to ensure the customers are prioritized
• Manages multiple tasks, reports progress and meets assigned deadlines
• Maintains detailed implementation documentation and updates as needed
• Travel required to support systems during upgrades and other systems events
• Capable of working alone in a proactive manner without supervision

Requirements

• Bachelor's degree in Computer Science, Computer Engineering or equivalent experience
• Strong Cisco switching and wireless skills and experience in large deployments
• Experience and knowledge of routing, SD-WAN, Firewall, VOIP, Network application tools, automation and cloud migration
• CCNA certified, CCNP a bonus
• Proven experience installing and configuring networks for 4+ years.
• Ability to multitask and prioritize under pressure
• Experience installing, configuring, customizing and supporting enterprise applications such as (switches, Routers, access points, Firewalls)
• Strong time management, analytical and problem-solving skills
• Previous experience following change management and change control processes
• Excellent written and verbal communication skills
• Working on and away from site with a firm understanding of Canadian, American, and South American culture
• Experience working both independently and as part of a team
• Network segmentation experience desirable
• Palo Alto/Checkpoint/FortiGate Firewall certification desirable
• Working on Velocloud SD-WAN will also be a plus but not essential
• Strong Cisco knowledge of routing and switching and including wireless infrastructure
• 4+ years of experience installing, configuring, and troubleshooting networks across various disciplines, this also includes site surveys and procurement of network hardware

Nice-to-haves

• Palo Alto/Checkpoint/FortiGate Firewall certification desirable
• Working on Velocloud SD-WAN will also be a plus but not essential