Network Operations- Lead Infrastructure Engineer

About the position

Join JPMorgan Chase as a Lead Infrastructure Engineer and leverage your expertise to promote infrastructure excellence within the Infrastructure Platform Team. This role offers the chance to expand your technical knowledge, contribute to a global company's future, and manage production incidents and change management. Your expertise in network technologies and scripting languages like Python will be crucial in troubleshooting complex problems and developing automations. As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platform Team, you will leverage your deep expertise in software, applications, and technical processes to promote infrastructure excellence. You will have the opportunity to expand your technical and cross-functional knowledge beyond your primary domain, contributing to the future of one of the world's largest and most influential companies. Your curiosity about technology will promote innovation and career growth as you manage production incidents, change management, and collaborate with global technologists.

Responsibilities

• Lead Major Incident Support efforts, coordinating with cross-functional teams to ensure timely resolution and communication during critical network incidents.
• Conduct Post-Mortem/Root Cause Analysis (RCA) on major incidents to identify underlying causes and implement corrective actions.
• Monitor and maintain network infrastructure to ensure optimal performance and availability.
• Troubleshoot and resolve complex network issues escalated from Tier-1 and Tier-2 support teams.
• Perform network upgrades and maintenance activities, including hardware and software updates.
• Manage the Permit-To-Operate (PTx) process, ensuring compliance with operational standards and requirements.
• Engage with Product Engineering teams to align network operations with product development and enhancements.
• Work with developers to create automation workflows that enhance network operations and efficiency.
• Develop and maintain network documentation, including diagrams, configurations, and procedures.
• Provide training and mentorship to team members, fostering a culture of continuous learning and improvement.
• Participate in on-call rotation for after-hours support and emergency response.

Requirements

• Proven experience in managing Major Incident Support, with the ability to lead incident resolution efforts and communicate effectively with stakeholders.
• Formal training or certification on Networking and Infrastructure concepts and 5+ years applied experience.
• Collaborate with cross-functional teams to design and implement network solutions.
• Strong knowledge of network protocols, routing, and switching (e.g., BGP, OSPF, MPLS).
• Experience with network monitoring and management tools (e.g., Sev-One, Splunk, Wireshark).
• Proficiency in configuring and managing network devices (e.g., routers, switches, firewalls).
• Strong Experience with Bluecoat Proxies, F5 Load Balancers, and Fortinet Firewalls.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills.

Nice-to-haves

• Certifications such as CCIE or CCNP are required.
• Ability to identify, initiate and implement solutions to business problems.
• Ability to articulate complex technical findings to management clearly and concisely.
• Provide technical guidance and mentorship to junior network engineers and support staff.