Night Audit (Front Desk Night Shift)

Part-time,Full-time

Deerfield Beach, FL

Accommodation

About the position

The Night Auditor at Fairfield Inn & Suites Deerfield Beach plays a crucial role in ensuring guests feel welcomed and cared for during their stay. This position involves managing guest check-ins and check-outs, processing payments, and maintaining the front desk area during the night shift. The Night Auditor is responsible for creating a positive experience for guests, handling requests, and ensuring the security and confidentiality of guest information.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Process night audit
• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate any necessary messages
• Protect company assets
• Comply with all quality assurance expectations
• Keep doors locked during the night
• Clean and organize the front desk, lobby, and market area when the hotel is quiet.

Requirements

• Professional demeanor and warm, welcoming personality
• Ability to engage easily and connect with others
• Genuine caring and compassionate attitude
• Ability to create confidence and trust while communicating effectively
• Comfortable conversing with individuals from various backgrounds
• Direct yet tactful communication style
• Clear and professional language usage
• Ability to maintain awareness of undesirable persons on premises
• Clean professional appearance
• Ability to stand for long periods or entire shifts
• Ability to read and visually verify information in various formats
• Fine motor skills and hand-eye coordination
• Ability to move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid vacation
• Merit increase
• Medical, Dental, Vision
• Long-term/Short-term Disability
• Accident insurance
• Critical Illness insurance
• Cross-training opportunities
• Hotel room discounts