Night Audit - PT

About the position

We're looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

Responsibilities

• Wees and registers Hotel guests, explaining the accommodations and establishing credit or method of payment.
• Checks guest out of the Hotel, preparing and explaining billing.
• Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction.
• Works with guest's pre-arrival and in-house to ascertain preferences and provide insightful recommendations.
• Conducts pre-arrival process to assist future guests to arrange services including, but not limited to, local tours, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves guest complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guests will be in-person, phone, Four Seasons chat, and by email.
• Utilize a variety of software programs. Communicate with internal personnel and departments via radio, internal systems, and phones.
• Chat guests via messenger application and utilize Hyatt guest loyalty recognition program.
• Concierge system to track all requests and Opera to ensure proper billing.
• Assure that desk collateral and information for restaurants, wineries, museums, attractions, maps and other local attractions are updated and current.
• Knows what activities are available in the Savannah area and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Maintaining a professional appearance & presence during shift period.
• All other duties as assigned by leadership.

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Overnight Scheduling Availability Required.