Night Auditor / Front Desk Agent

About the position

Seeking reliable, initiative taking and problem-solving Front Desk personnel to work our PM (3pm-11:30pm) and Night Audit (11pm - 7am) shift. These persons would be responsible for greeting and registering our guests, providing prompt and courteous service, closing out guest accounts upon completion of stay and providing information regarding hotel facilities as well as guest accommodations. Our Front Desk staff represent the hotel throughout all stages of the guest's stay, determines a guests reservation status and identifies how long the guest will stay. They also assist guests with accommodating special requests whenever possible, assign guests rooms and strive to excel in meeting Marriott's high standards of quality.

Responsibilities

• Register guests and assigns rooms.
• Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit/debit card and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check ins, special requests, and day use rooms.
• Takes same day reservations and future reservations when necessary.
• Knows cancelation procedures.