About the position
The Night Auditor is responsible for managing the front desk during the overnight shift at the hotel, ensuring smooth operations through guest check-ins and check-outs, and completing daily financial and operational tasks. This role requires excellent customer service skills and the ability to work efficiently in a fast-paced environment.
Responsibilities
- Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Handle guest requests, such as booking tours or making restaurant reservations
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
- Monitor and maintain inventory of supplies and equipment
- Perform light cleaning duties, such as wiping down counters and restocking supplies
- Other duties as assigned
Requirements
- Previous experience as a night auditor or in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
- Excellent attention to detail and problem-solving skills
- Flexibility to work overnight shifts, including weekends and holidays
Benefits
- Competitive salary
- Employee discounts on hotel rooms and amenities
- Opportunities for advancement within the company
- Professional development opportunities
- Positive and supportive work environment
