About the position
The Maryland Live! Hotel Night Auditor is responsible for the Check in/Check out procedures of hotel guests courteously and efficiently, and to the service levels expected in a four star property; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest. Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Responsibilities
- Maintain complete knowledge at all times of the following: All hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and locations; all room rates, special packages and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
- Post charges to the guest accounts that have not been posted or where incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- Checks to see that all charges are assigned to the appropriate departments.
- Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.
- Tracks room revenues, occupancy percentages, and other front office statistics such as: check figures, postings, and documents for accuracy; record, store, access, and/or analyze computerized financial information; prepare of End of day procedure; follow the End of Day/Night Audit Checklist.
- Assist PBX with switchboard duties.
Requirements
- Education: A high school diploma or GED equivalent. Retail customer service training would be a plus.
- Experience: One to three years previous experience in a hotel or high end retail environment is required.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance.
- Free Short Term & Long-Term Disability.
- Generous retirement savings options.
- Paid Time Off.
- Tuition Reimbursement.
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
- Training and pathways for career growth.
- Robust Rewards & Recognition Programs.
- Annual Merit Based Pay Increases.
- Discretionary Performance Bonuses.
- Discretionary Service Bonuses.
- Free parking.
- Free food and discounted meals.
- Live! Hotel, Food & Beverage, and Entertainment Discounts.
