Night Auditor Overnight Front Desk Agent

Full-time - Entry Level

Broomfield, CO

Accommodation

About the position

The Night Auditor / Overnight Front Desk Agent at Omni Interlocken Resort plays a crucial role in ensuring the smooth operation of the front desk during the overnight shift. This position involves reconciling daily business transactions, managing guest accounts, and providing exceptional customer service to enhance guest satisfaction. The ideal candidate will work closely with the Front Office Manager and team to maintain high standards of service and operational efficiency during the night shift.

Responsibilities

• Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
• Posts and audits banquet checks in order of the banquet summary sheet.
• Reconciles all Food and Beverage outlet postings.
• Verifies front desk cashier work is balanced.
• Ensures all guest accounts are accurately posted with room and tax.
• Distributes all close day reports and morning reports to the appropriate departments.
• Prepares and distributes the Daily Report (Daily Business Summary DBS).
• Preparation of daily reports and distribution as directed.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Conduct back up procedures for Opera nightly.
• Handling Express checkouts ensuring their completion.
• Completion of third shift Night Audit checklist.
• Balancing of daily postings and revenue.
• Understanding of all front office standards and assist in solving deficiencies.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit cards through Opera.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• To be a main liaison between guest and the hotel.
• Maintain lobby cleanliness throughout shift.
• Prepare water display to include fruit, cups, beverage napkins each morning.
• Prepare complimentary jogging cart for guests each morning.
• To appropriately protect confidential guest information and guest room key access according to front office SOP's.
• Be familiar with all systems and equipment as related to the Front Office (ALICE, Synergy, Push to Talk Radios, ISD Firepanel).
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program).
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space).

Requirements

• Previous experience in front desk operations or night audit in a hotel environment.
• Strong attention to detail and ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team during the night shift.
• Familiarity with hotel management software, preferably Opera.

Nice-to-haves

• Experience with customer service in a hospitality setting.
• Knowledge of local attractions and amenities to assist guests.

Benefits

• Medical, Dental, Vision and other healthcare benefits
• Paid Maternity Leave
• 401k
• Paid Time Off Accrual
• Golf privileges
• Discounts at the spa and restaurants
• Discounted rates at other Omni properties
• Corporate discounts
• Continued education opportunities