Night Auditor

About the position

The Night Auditor at Clarion Hotel Philadelphia International Airport is responsible for auditing, reconciling, and completing daily departmental paperwork. This role involves managing guest accounts, ensuring accurate financial transactions, and providing exceptional guest service during the night shift. The Night Auditor plays a crucial role in maintaining guest satisfaction and operational efficiency by handling various administrative tasks and guest interactions.

Responsibilities

• Audit and reconcile all daily departmental paperwork to ensure the day has balanced.
• Post room charges and taxes to guests' accounts.
• Verify all account postings and balances.
• Run preliminary reports and process no-shows at the close of day.
• Stock the Front Office with daily supplies.
• Register arriving guests while implementing service standards.
• Settle guest accounts and make business decisions regarding discounts.
• Provide information on local attractions to guests.
• Complete daily revenue report for managers.
• Process all credit card daily transactions.
• Resolve or refer guest concerns, complaints, or suggestions to management.
• Log guests' wake-up calls and maintain a current log of lost and found items.
• Log guest requests or complaints and verify with guests that requests were received.
• Upsell rooms to maximize hotel revenue.
• Accurately process all cash and credit card transactions according to established procedures.
• Verify sign-in sheets and room keys for airline crews are completed and accurate.
• Maintain a clean and professional appearance at all times.
• Promote teamwork and quality service through daily communication with other departments.
• Complete required checklists by the end of the shift.

Requirements

• High school diploma or its equivalent.
• One year of Front Desk/Guest Service experience.
• Excellent inter-personal and customer service skills.
• Excellent verbal and written communication skills.
• Basic math skills and standard cash handling procedures.
• Basic knowledge of computers and software, including email usage.
• Ability to problem solve and maintain focus in a high-volume environment.
• Ability to work without supervision and organize multiple projects with attention to detail.
• Ability to stand on feet for extended periods of time.

Nice-to-haves

• Previous night audit/accounting experience is a plus.
• General knowledge of the area and its attractions.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid holidays
• Vision insurance