Night Auditor

About the position

The Night Auditor at Hotel Leo is responsible for overseeing the day-to-day night operations of the property, including front desk operations, financial reconciliation, and reporting. This role ensures that all front office activities and services meet or exceed established standards and goals, while maintaining confidentiality of guest information. The Night Auditor assists guests, team members, and vendors during their shift, maintains a safe environment, and responds to guest issues and concerns. Regular communication with all departments is essential to keep staff informed of updates and changes. The position also involves ensuring cleanliness and organization of the front office and monitoring guest safety and security through routine property walks.

Responsibilities

• Oversight of the day to day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members.
• Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Completes property walks routinely to monitor guest safety and security.

Requirements

• Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish).
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Nice-to-haves

• Bi-lingual skills preferred (English/Spanish).

Benefits

• Hourly Pay Range: $18.00-18.50 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities
• Task Force Work Opportunities
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions)