Night Auditor

Hilton • Odessa, FL

394d • $31,200 - $35,360

About The Position

The Night Auditor at Hampton Inn Odessa Trinity is responsible for managing the front desk operations during the night shift, ensuring a smooth check-in and check-out process for guests. This role involves handling guest inquiries, resolving complaints, and performing night audit functions to maintain accurate financial records.

Requirements

• 1 year of experience in a Hilton-related position (Required).

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
• Reconciles point of sale areas of meeting rooms and treat shop and all cash, credit card and related sales activity.
• Reconcile room rates charged.
• Reconcile all revenues to Property Management System.
• Performs night audit functions in Property Management System.

Benefits

• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed