NIGHT FRONT OFFICE CLERK / RECEPTIONIST

$66,560 - $66,560/Yr

The Pacific-Union Club - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

About the position

The Night Front Office Clerk/Receptionist at the Pacific-Union Club is responsible for ensuring the safety and security of the property during overnight shifts while providing excellent hospitality to guests and members. This role involves a variety of clerical duties, including managing check-in and check-out procedures, handling reservations, and performing accounting tasks. The Night Clerk works both independently and as part of a team, taking on leadership responsibilities in the absence of management.

Responsibilities

• Supervise the property to ensure safety and security during overnight shifts.
• Complete clerical duties including accounting night audit tasks and answering phones.
• Assist members and guests with requests, including taking reservations and managing check-in/check-out procedures.
• Monitor and maintain security of the building and grounds, ensuring only authorized persons enter.
• Handle emergencies and follow emergency procedures as needed.
• Provide gracious service and uphold the Club's traditions and culture.
• Assist with various clubhouse functions such as luggage handling and vendor monitoring.

Requirements

• High school diploma or equivalent required.
• Experience in customer service is desired.
• Ability to communicate fluently in English, both orally and in writing.
• Proficiency in using computers and basic office equipment is required.
• Ability to operate software programs such as Microsoft Word, Excel, Access, Outlook, and Northstar.

Nice-to-haves

• Experience in a hospitality or front office role is preferred.
• Ability to communicate in additional languages is a plus.

Benefits

• 401(k) retirement plan with 8% employer contribution
• Health insurance with up to 100% of personal premiums paid
• Dental insurance with up to 100% of personal premiums paid
• Life insurance with a minimum coverage of $100,000
• Long-term disability insurance
• Paid vacations (accrual begins after 6 months of employment)
• 9 paid holidays (after 30 days of employment)
• Break beverages and meals provided