Non-Key Account Executive

About the position

The Account Executive – Non-Key Accounts will support the management of Enva’s SME customer portfolio, ensuring a high level of customer service, account retention, and growth through upselling. This role is ideal for individuals looking to develop their commercial awareness and account management skills within a structured, supportive environment. The Account Executive will work closely with internal teams and external customers to maintain service excellence, monitor account performance, and contribute to business growth.

Responsibilities

• Serve as the primary point of contact for a portfolio of non-key customers, handling inquiries related to pricing, service levels, contract terms, and general account management.
• Liaise with internal teams such as Customer Service, Credit Control, Contract Coordination, and Supply Chain to ensure seamless service delivery and resolution of customer issues.
• Ensure customer queries are responded to in a timely and professional manner, escalating more complex issues to the appropriate team members.
• Maintain accurate records of customer interactions, service changes, and account details in Enva’s CRM system.
• Assist in coordinating operational requirements, such as arranging collections, reviewing service schedules, and monitoring skip/RORO turnaround times to optimise stock availability.
• Build strong, professional relationships with customers to encourage long-term service agreements.
• Monitor customer satisfaction levels and proactively address any concerns that could lead to service terminations.
• Support account contract renewals by providing customers with relevant service updates, pricing information, and renewal documentation.
• Identify at-risk customers based on service usage, payment history, or feedback, and flag concerns to senior team members.
• Assist with annual price adjustment communications, ensuring customers are informed of changes in a clear and structured manner.
• Identify opportunities to enhance customer accounts by promoting additional services that align with their waste management needs.
• Work towards quarterly upsell targets by introducing customers to Enva’s wider service offerings, such as specialist waste disposal or additional recycling solutions.
• Conduct outbound customer calls to discuss service improvements, additional waste streams, or efficiency recommendations.
• Assist in preparing customer proposals and quotations for additional services.
• Monitor account performance, including service usage, revenue trends, and outstanding aged debt.
• Support the preparation of customer reports, providing insights into service efficiency and areas for improvement.
• Maintain data accuracy across internal systems, including CRM, Elemos, Power BI, My Enva, and PIN.
• Assist in compiling customer feedback and contributing to service improvement initiatives.

Requirements

• Excellent communication and relationship-building skills, with a customer-first approach.
• Ability to manage multiple tasks and prioritise workload effectively.
• A proactive mindset, with a keen interest in developing commercial and account management skills.
• Competency in Microsoft Office (Excel, Outlook, Word) and willingness to learn internal systems such as CRM and Power BI.
• Previous experience in a customer service or sales support role is desirable but not essential.

Benefits

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program.
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more.
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.