Nursing Unit Administrative Secretary - Medical Intensive Care

Maine Medical Center - Portland, ME

Full-time - Entry Level

Portland, ME

10,001+ employees

Hospitals

About the position

The Nursing Unit Administrative Secretary for the Medical Intensive Care Unit at MaineHealth plays a crucial role in providing a supportive and customer-focused introduction to Maine Medical Center. This position involves continuous professional interaction with customers while delivering full clinical support. The responsibilities require effective decision-making, prioritizing tasks, resource allocation, and strong communication skills. As an essential member of the healthcare team, the administrative secretary directs the flow of the unit in collaboration with lead positions to ensure a safe, patient-centered care environment. In this role, the individual will be responsible for managing various administrative tasks that contribute to the efficient operation of the unit. This includes maintaining patient charts, ordering supplies, and utilizing multiple computer systems for data collection and patient charging. The secretary must possess a high level of accountability and accuracy, demonstrating excellent time management and independent thinking. The ability to remain impartial while addressing initial issues, complaints, and problems in a high-stress environment is essential. The position requires a solid understanding of medical terminology and the policies and procedures of the unit, the Department of Nursing, and Maine Medical Center. The administrative secretary must exhibit strong interpersonal skills to effectively gather and exchange information with a diverse range of internal and external customers, ensuring professional responses to patients, visitors, and staff. This role is vital in supporting the healthcare team and enhancing the overall patient experience at Maine Medical Center.

Responsibilities

• Provide full clinical support to the Medical Intensive Care Unit.
• Manage patient charts and maintain accurate records.
• Order supplies and manage inventory for the unit.
• Utilize multiple computer systems for data collection and patient charging.
• Facilitate communication between patients, visitors, and healthcare staff.
• Address initial issues, complaints, and problems in a professional manner.
• Demonstrate accountability and accuracy in all administrative tasks.
• Maintain a high level of discretion and judgment in a high-stress environment.

Requirements

• Education in Medical Terminology or NUS Course (grandfathered).
• 1 year of secretarial experience in a healthcare setting.
• Excellent verbal and written communication skills.
• Knowledge of policies and procedures of the unit and Maine Medical Center.
• Ability to manage time effectively and work independently.
• Basic working knowledge of standard office equipment and computer applications.
• Ability to perform in a high-stress, high-volume environment.

Nice-to-haves

• Experience in a medical or healthcare environment.
• Familiarity with patient care processes and healthcare terminology.

Benefits

• Health insurance
• Dental insurance
• Paid parental leave
• Generous paid time off
• Retirement program
• Flexible benefits packages to meet individual needs.