Office Administrator (Bilingual) at Florence Commons Community

Yes Communities • Smyrna, TN

437d

About The Position

The Office Administrator (Bilingual) at YES Communities is responsible for a variety of office management and support tasks that contribute to the smooth operation of the community. This role serves as a brand ambassador, ensuring professionalism and a positive environment for residents and visitors. The Office Administrator will assist the Community Manager in completing projects and maintaining community relations, while also managing office operations and resident interactions.

Requirements

• Excellent oral and written communication skills.
• Self-motivated, independent, and able to work with minimal supervision.
• Computer skills including Microsoft Office software products.
• A valid in-state driver's license is required.
• High School Diploma or equivalent is preferred.
• Previous office administration experience.

Responsibilities

• Answer phones and greet customers in a courteous and professional manner.
• Prepare correspondence as directed.
• Maintain office resident and home files.
• Facilitate vendor setup and initial coding as directed by the manager.
• Enter work orders as provided by residents.
• Manage all office operations and assist with overall community operations as directed by the manager.
• Order and verify receipt of supplies.
• Maintain office equipment.
• Collect payments from residents and assist them with electronic payment set-up.
• Create and maintain a positive community environment.
• Create and ensure a safe work environment.
• Follow safety precautions and procedures.
• Complete all work in a timely manner, without sacrificing quality.
• Maintain professional behavior without interfering with the individual's work, interrupting the work of another team member, or disturbing the quality of life for community residents.
• Schedule GKS with renters.
• Schedule appointments per availability with Community Manager.
• Call and Schedule warranty and repair work with approved vendors.
• Assist with entry and reporting for water reads where applicable.
• Communicate and monitor communication with residents via SightPlan.
• Assist with move out process as directed by the manager (transferring utilities).
• Answer and address resident concerns and questions.
• Manage community room rentals, supplies, and reservations.
• Coordinate and maintain inventory key log.
• Support Sales and leasing as directed by the manager.
• Prepare and distribute resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums, and renewals.
• Review and code invoices and statements for Community Manager approval.
• Assist with planning and coordinating resident relations events and activities within the community.
• Complete move-out and move-in SightPlan duties.

Benefits

• 401(k) matching
• Disability insurance
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED