Office Administrator

About the position

The Office Administrator provides clerical and administrative support to departmental Managers, assisting in coordinating all aspects of daily operations, including recording and reporting data. The role is essential for troubleshooting and resolving safety, service, and operational issues, as well as maintaining and distributing department-related information on a daily basis. The Office Administrator communicates with other supervisors and managers about operations and dispatch issues, completes and maintains a variety of reports as directed by the department manager, and uses software tools to manage tasks such as procurement, time and attendance, safety incidents, and contract labor. Additionally, the role involves assisting with data collection and reporting required for incentive pay programs, processing payments, and implementing operational projects as needed.

Responsibilities

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes-out customer tickets on a daily basis.
• Maintains and distributes department related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.

Requirements

• High school diploma or G.E.D. (accredited).
• No prior work experience required.

Benefits

• Medical, Dental, Vision, Life Insurance and Short Term Disability.
• Stock Purchase Plan.
• Company match on 401K.
• Paid Vacation, Holidays, and Personal Days.