Office Administrator

Full-time

Chicago, IL

About the position

This position is located in Roscoe Village (Chicago IL) and requires participation in a rotation of weekend and evening on-call responsibilities. Applicants must live within a 10-mile radius of the intersection of Belmont and Damen and have a car or reliable transportation. The salary is dependent upon experience and references, ranging from $32,000 to $40,000. After 30 days of full-time employment, optional participation in the Illinois Secure Choice IRA retirement savings program and seven different forms of Aflac supplemental insurance is offered. The role involves joining a fast-paced office team of highly competent individuals who expect precision, intelligence, and dedication from all team members. The position is not suited for those looking for a relaxed office environment.

Responsibilities

• Responding to scheduling requests via email and telephone as well as through the Time To Pet software platform.
• Setting appointments in scheduling software.
• Reviewing and addressing client billing inquiries.
• Consulting with prospective clients and attending in-home Meet & Greets.
• Onboarding new clients.
• Collaborating with the office team on strategies to deliver organic growth.
• Taking ownership for the client satisfaction experience.
• Participating in marketing activities.
• Performing miscellaneous office duties.

Requirements

• Prior experience in a similar role at a small business with excellent references.
• Excellent telephone and email customer service and communication skills.
• Great phone voice and personality, able to inspire confidence even in crisis situations.
• Excellent business writing skills.
• Typing skills: minimum 25 WPM, 30 WPM or above desirable.
• Precise data entry skills with zero mistakes.
• Ability to handle multi-tasking without dropping balls.
• Appropriate sense of urgency and prioritization.
• Great PC and technology user skills, including Google Docs and Google Sheets.
• A serious work ethic and dedication to customer satisfaction.

Benefits

• Optional participation in the Illinois Secure Choice IRA retirement savings program after 30 days of full-time employment.
• Seven different forms of Aflac supplemental insurance.