OFFICE CLERK MEDICAL OFFICE

Rutland Regional Medical Center - Killington, VT

Full-time

Killington, VT

Hospitals

About the position

The position serves as the first point of contact for clinic customers, including patients and healthcare providers. It is responsible for ensuring the financial integrity of patient encounters by accurately registering patients and managing billing processes. The role requires effective communication and multitasking skills to handle various customer interactions and support clinical staff as needed.

Responsibilities

• Register patients with complete demographic, insurance, and clinical information.
• Ensure accurate records and timely billing for services rendered.
• Provide accurate information regarding payments to patients and collect co-payments at the point of service.
• Handle multiple incoming phone calls and face-to-face conversations with customers.
• Communicate pertinent visit information to patients, including arrival times and preparation for visits or procedures.
• Assist clinical staff as needed and perform clerical duties to ensure timely patient visits.

Requirements

• Minimum of 2 years secretarial experience or medical office training.
• At least 1 year of patient or customer service experience.
• Strong knowledge of basic computer skills.
• Moderate knowledge of medical terminology.