Office Clerk

$20,800 - $20,800/Yr

ABM Industries - Omaha, NE

Full-time - Entry Level

Omaha, NE

5,001-10,000 employees

Specialty Trade Contractors

About the position

The Dispatcher at ABM Industries plays a crucial role in managing client and customer assistance requests. This position involves receiving requests and efficiently assigning individuals and teams to respond to those needs. The Dispatcher is responsible for establishing and maintaining effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers. This role is essential for ensuring that resources, including team members, equipment, and service vehicles, are scheduled and dispatched to appropriate locations based on customer requests and specifications. The Dispatcher utilizes various communication tools such as radios, telephones, and computers to coordinate these efforts. In addition to scheduling and dispatching, the Dispatcher must ensure the timely and efficient movement of resources according to work orders and resource schedules. This includes overseeing all communications within assigned areas, preparing work orders and schedules, and maintaining accurate records of customer requests and services performed. The Dispatcher is also tasked with recognizing and mitigating issues that may arise within the department and other work environments, conferring with clients and supervising personnel to address questions and requests for resources. The role requires monitoring resource utilization to coordinate services and schedules effectively, compiling statistics and reports on work progress, and ensuring compliance with safety, security, and quality standards established by the company and regulatory authorities. This position is ideal for individuals entering or re-entering the workforce, as no prior experience is required, and on-the-job training is provided. ABM Industries is a military-friendly employer, encouraging veterans and candidates with military experience to apply.

Responsibilities

• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, and managers.
• Schedule and dispatch resources, including team members, crews, equipment, or service vehicles, to appropriate locations based on customer requests.
• Ensure timely and efficient movement of resources according to work orders and resource schedules.
• Oversee all communications within specifically assigned areas.
• Receive or prepare work orders and work schedules.
• Record and maintain files and records of customer requests, work performed, and other dispatch information.
• Recognize and mitigate issues encountered within the department and other work environments.
• Confer with clients and supervising personnel to address questions, problems, and requests for resources.
• Monitor resources and utilization to coordinate services and schedules for optimal efficiency.
• Compile statistics and reports on work progress and monitor daily services.

Requirements

• Must be 18 years of age or older.
• No high school diploma, GED, or college degree required.
• No experience required; on-the-job training provided.

Nice-to-haves

• One (1) year of prior multi-line reception experience or dispatching experience preferred.

Benefits

• Health benefits
• Retirement and financial benefits
• Workman's compensation
• Paid holidays
• Comprehensive benefits package