Office/Sales Clerk

$27,040 - $31,200/Yr

Kimbrell's Furniture - Gastonia, NC

Full-time - Entry Level

Gastonia, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Office/Sales Clerk at Kimbrell's Furniture serves as a vital link between the company and its customers, focusing on payment collection and customer service. This role demands professionalism, strong communication skills, and the ability to resolve customer issues effectively. The clerk will also assist on the sales floor as needed, ensuring a seamless customer experience.

Responsibilities

• Interact with customers diligently, courteously, and professionally while collecting payments.
• Have good knowledge of cash management procedures and best practices.
• Handle transactions accurately and responsibly.
• Follow set strategies for collection procedures.
• Monitor accounts to identify outstanding debts.
• Gather and verify customers' personal and credit information.
• Retain customer loyalty while initiating processes for the collection of payments.
• Maintain and update records of customers from whom collections are made.
• Assist on the sales floor when needed.

Requirements

• Proven experience or similar role.
• Cooperation and the ability to work in a team setting.
• Knowledge of billing procedures and collection techniques.
• Working knowledge of MS Office and databases.
• Patience and ability to manage stressful work situations.
• Excellent communication skills (written and oral).
• Problem-solving skills.
• Weekend and Holiday availability.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance