OluKai Retail Store Manager- Waikoloa

Full-time - Mid Level

Waikoloa Village, HI

About the position

As the OluKai Retail Store Manager your kuleana (responsibility) is to create a premium and welcoming experience where customers can discover and purchase any OluKai they are looking for. We are seeking an experienced Retail Manager who embodies the OluKai brand; whose passion is to lead a team to run a modern and efficient retail operation, managed with Aloha. Your role is to foster the store experience as well as manage every aspect of store operations. You are a person of high integrity, community oriented and embraces the ever-changing retail environment.

Responsibilities

• Create a premium and welcoming customer experience.
• Manage the store financial plan including revenue and expenses.
• Ensure the store consistently achieves or exceeds sales, KPIs, and profitability goals.
• Analyze customer profiles, sales trends, and competitive information to adapt product range.
• Manage store inventory, restocking products, and receiving new products.
• Identify inventory gaps and place fill-in orders.
• Oversee product flow, back of house operations, supply needs, and daily maintenance.
• Reconcile daily reporting and manage customer transactions with excellence.
• Coach staff to be product storytellers and guide customers in product selection.
• Maintain visual merchandising standards and brand image.
• Participate in local events and giveback programs in collaboration with Marketing.
• Collaborate with Marketing on ambassador content and store events.
• Recruit, hire, train, and develop staff in collaboration with HR.
• Inspire staff to approach the sales floor with enthusiasm and Aloha.
• Manage staff scheduling and conflict resolution.
• Conduct performance check-ins with staff.

Requirements

• Minimum of 2 years retail management experience.
• BA or BS is preferred.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated leader with strong entrepreneurial skills.
• Strong guest-centric mindset and ability to manage with Aloha.
• Elevated communication skills tailored to suit the audience.
• Creative and adaptable team player with a positive attitude.

Benefits

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin, Kaenon)
• Comped yearly product from all Archipelago brands
• Flexible work schedule
• Snack/beverage reimbursement up to $100
• Bonus Program eligibility
• Team building events
• Medical, Dental, Vision insurance
• 401K
• Generous product gift program and all brand discounts
• Growth opportunities within the Archipelago family of brands: OluKai, Kaenon, Melin, Roark
• Company bonus program
• 5 year and 10 year Anniversary gifts to Hawaii and other desirable destinations
• Company paid life insurance
• 401k with employer match in accordance with plan guidelines
• 15 Days of Paid Time Off plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year
• Work with talented and great people who share a love of the ocean lifestyle