Online Order Fulfillment & Customer Service

$39,520 - $52,000/Yr

Dermaharmony (uk) LTD - Portland, ME

Full-time - Entry Level

Portland, ME

About the position

The Online Order Fulfillment & Customer Service position at DermaHarmony involves managing the order fulfillment process and providing customer service support for a successful online merchant specializing in medicated soaps and cleansers. The role includes receiving and processing orders, preparing items for shipment, tracking deliveries, managing returns, and continuously improving fulfillment procedures. This position offers flexible hours and the potential for growth into a full-time role.

Responsibilities

• Receive and process incoming orders
• Pick, pack, and stage items for carrier pickup
• Use software to track orders and ensure timely delivery
• Process returns and exchanges
• Answer phone calls and provide online customer service
• Continuously evaluate and improve order fulfillment procedures
• Assist with other duties as assigned

Requirements

• No prior experience required
• Ability to lift up to 50 pounds
• Strong organization skills
• Attention to detail
• Honesty and a pleasant persona

Nice-to-haves

• Experience with electric forklifts or pallet jacks

Benefits

• Flexible working hours
• Potential for growth into full-time position